Privacy Policy

Last updated: 24 July 2026.

The Homestay Helper is operated by THHELPER MANAGEMENT GROUP SDN. BHD.(SSM Registration No.: 202301049119 (1543033-A)), a company incorporated in Malaysia on 11 December 2023 ("we", "us", "our").

We provide short-stay and Airbnb property management services in Penang, Malaysia. This policy explains what personal information we collect from property owners and prospective clients, how we use it, and the choices you have.

Information we collect

• Contact details you submit through our enquiry forms or WhatsApp (name, phone, email, property address).
• Property information you share for assessment and onboarding.
• Analytics data (anonymised) from Google Analytics to understand how our website is used.

How we use it

• To respond to your enquiry and prepare a property assessment.
• To provide monthly reporting and operational communication to owners under contract.
• To improve our website and marketing.

Sharing

We do not sell your data. We share information only with subcontracted service providers (e.g. housekeeping, maintenance, listing platforms) strictly to deliver the services you have requested, and where required by Malaysian law.

Your rights (PDPA 2010)

You may request access to, correction of, or deletion of your personal data by emailing enquiry@thehomestayhelper.com.

Contact

THHELPER MANAGEMENT GROUP SDN. BHD. — Maritime Plaza, George Town, Penang, Malaysia. Phone +60 17-402 9049, email enquiry@thehomestayhelper.com.